Refund & Cancellation Policy
What happens to your advance if your plans change.
Last updated 15 July 2026 · Effective from 15 July 2026
1. How payment works
To confirm a booking, you pay a 50% advance of the total booking value. The remaining 50% is paid at check-in.
This means the only money at risk if you cancel is the advance you have already paid. We never ask a cancelling guest to pay more than the advance.
Throughout this policy, "the advance" means the 50% you paid at the time of booking.
2. Cancellation charges
How much you get back depends on how far ahead of your check-in date you tell us. The notice period is counted from the date and time we receive your written cancellation request to your confirmed check-in date.
| You cancel | You get back | We retain |
|---|---|---|
| 14 days or more before check-in | 100% of your advance — a full refund | Nothing |
| 7 to 13 days before check-in | 50% of your advance | 50% of your advance |
| Less than 7 days before check-in | No refund | The full advance |
A worked example. Say your total booking is ₹15,000, so your advance is ₹7,500. Cancel 20 days out and you get the full ₹7,500 back. Cancel 10 days out and you get ₹3,750 back. Cancel 3 days out and no refund is due.
A no-show — not arriving on your check-in date without telling us — is treated as a cancellation with less than 7 days' notice. No refund is due.
Leaving early after check-in, for any reason, does not entitle you to a refund of unused nights.
If we have to ask you to leave for breaching our house rules — in particular the alcohol, narcotics, or smoking rules — no refund of any amount is due.
3. Rescheduling — usually better than cancelling
If your dates change but you still want to visit, talk to us about moving your booking rather than cancelling it.
With 14 days' notice or more, we will move your booking to new dates at no charge, subject to availability. If the new dates are at a higher rate, you pay the difference. If they are at a lower rate, we adjust it in your favour.
Inside 14 days we will still try to help, but a reschedule is at our discretion and may not always be possible. One free reschedule is allowed per booking; further changes are treated as a fresh request.
If you reschedule and then cancel the new dates, the cancellation charges above are calculated against your original check-in date.
4. If we cancel your booking
If we cancel your confirmed booking for any reason within our control, you receive a 100% refund of everything you have paid, with no deductions and no questions. We will also help you find alternative dates if you would prefer that.
If your booking cannot go ahead because of an event outside anyone's control — heavy rain or flooding, a cyclone, fire, an epidemic or pandemic, a government or local-authority order, a road closure, or similar — you may choose either a full credit valid for 12 months to use on new dates, or a full refund of your advance. Your choice, not ours.
Ordinary rain, seasonal weather, intermittent Wi-Fi or power, and normal rural conditions are not grounds for a refund. Save Farm is a working farm in a rural area, and this is part of the experience.
5. How to cancel
Cancellations must be made in writing — by WhatsApp or email — so that both of us have a clear record of the date and time. A verbal cancellation over a phone call is not sufficient on its own.
Send your cancellation to:
WhatsApp / phone: +91 99211 77335
Email: aditya@savefarm.in
Please include your booking name, confirmed check-in date, and payment reference. Your notice period is counted from when your message reaches us, so send it as early as you can — even a day earlier can move you into a better refund tier.
We will acknowledge every cancellation request in writing. If you do not hear back from us within 24 hours, please call us — do not assume the cancellation has registered.
6. How and when refunds are paid
Refunds always go back to the original payment method. If you paid by UPI, it returns to that UPI account; if you paid by card, it returns to that card. We cannot redirect a refund to a different account, card, or person — this is a payment-industry rule, not our preference.
We initiate approved refunds within 3 working days of confirming your cancellation.
The money typically reaches you within 5 to 10 working days from the date we initiate it. Once we have initiated a refund, the remaining time is in the hands of Razorpay and your bank or card issuer, and is outside our control. We will share the refund reference number with you so you can track it.
We do not deduct payment-gateway fees from your refund. The amount shown in the table above is the amount you receive.
Refunds are processed only against the booking they relate to. We do not issue refunds in cash or to third parties.
7. Failed or duplicate payments
If a payment fails but the money still leaves your account, it is normally reversed automatically by your bank within 5 to 7 working days without any action from us.
If you are accidentally charged twice for the same booking, contact us with both transaction references and we will refund the duplicate in full, usually within 3 working days of verifying it.
If money has left your account and you have not received a booking confirmation from us, please contact us straight away rather than paying again.
8. Day visits and large groups
The same cancellation tiers apply to the One Day Farm Experience.
Group bookings, corporate outings, and full-property or event bookings may carry different terms, because we hold back inventory and commit to staffing and provisions well in advance. Where different terms apply, we will state them in writing in your quotation and confirmation, and those terms will override this page for that booking. If your confirmation says nothing different, this page applies.
For day visits, a reduction in headcount notified less than 48 hours before arrival may still be charged at the confirmed headcount, since food is provisioned in advance.
9. If you are unhappy with a refund decision
Please talk to us first. Write to aditya@savefarm.in setting out what happened, and we will respond within 7 working days. Most disputes are resolved quickly once we understand the situation.
We would much rather sort something out directly than have you raise a chargeback with your bank, which is slow for you and costly for us.
If we cannot agree, our Terms & Conditions set out the governing law and jurisdiction.
10. Contact us
Save Farm (Aditya Prabhakar Save, sole proprietor · GSTIN 27DDYPS2700B2ZE)
Rampur, Post Gholvad, Tal. Dahanu, Dist. Palghar, Maharashtra 401702
Phone / WhatsApp: +91 99211 77335 / +91 70203 66302
Email: aditya@savefarm.in
Hours: 9:30 AM to 8:30 PM, all days